RSRVIN Terms of Use
Last updated: June 2026
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR PLATFORM.
RSRVIN operates as an Information Society Service provider, compliant with Regulation (EU) 2022/2065 of the European Parliament and of the Council (the 'Digital Services Act' or 'DSA') and Directive 2000/31/EC (the 'eCommerce Directive'). Our Platform serves as a digital intermediary connecting Users with Venue Owners, Event Organisers, and Advertisers (collectively, 'Hosts') whose venues and events are listed on the Platform. The services provided by RSRVIN are separate and distinct from those rendered by the Hosts.
By accessing or using the Platform, or by clicking 'Accept' or 'Agree', you: (1) acknowledge that you have read, understood, and agree to be bound by these Terms; and (2) represent and warrant that you are of legal age and not prohibited by law from accessing or using the Platform.
1. About RSRVIN and These Terms
1.1 RSRVIN Technologies Ltd (company number HE 463899) ('RSRVIN', 'we', 'us', 'our') is a company registered in the Republic of Cyprus, with registered office at Pandoras 26, Larnaca, 6042, Cyprus. We operate the website at https://info.rsrvin.com and the application RSRVIN at https://www.rsrvin.com (together, the 'Platform'). You can contact us at [email protected].
1.2 These Terms of Use ('Terms') govern your access to and use of the Platform. They apply alongside our Privacy Policy (https://info.rsrvin.com/privacypolicy) and, where you make a reservation or purchase a ticket, our Purchase Policy (https://info.rsrvin.com/purchasepolicy), both of which are incorporated into these Terms by reference.
1.3 If you have any questions about these Terms, contact us at [email protected].
2. Changes to These Terms
2.1 We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on the Platform and updating the 'Last updated' date. By continuing to use the Platform after any update, you accept the revised Terms.
2.2 We recommend that you save or print a copy of these Terms for your records.
2.3 If you do not agree to any revised Terms, you must stop using the Platform.
3. Accessing the Platform
3.1 Access to the Platform is provided on a temporary basis. We reserve the right to suspend, restrict, or withdraw access to any part of the Platform at any time without notice.
3.2 You are responsible for ensuring that your device is compatible with the Platform and that anyone accessing the Platform through your connection is aware of and complies with these Terms.
3.3 The Platform is available globally where permitted by law. If you access the Platform from outside the European Union, you are responsible for compliance with your local laws.
4. Your Account
4.1 You may browse the Platform without an account. However, you must register for an account to make reservations, purchase tickets, or use payment services.
4.2 When registering, you must provide true, accurate, current, and complete information and keep it up to date. You represent that you are of legal age to form a binding contract.
4.3 You are solely responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account, whether or not authorised by you. You agree to notify us immediately of any unauthorised use or security breach at [email protected].
4.4 We reserve the right to suspend or terminate your account at any time for breach of these Terms, any applicable law, or for any other reason in our reasonable discretion.
5. Our Services
5.1 Through the Platform, we provide:
(a) Reservation Services — assisting you in making reservations at participating Venue Owners by date, time, and seat where applicable;
(b) Event Booking Services — assisting you in discovering and purchasing tickets for events listed by Event Organisers; and
(c) Discovery — enabling you to explore venues, events, listings, and offers on the Platform.
5.2 The availability of reservations and tickets is determined in real time based on information provided to RSRVIN by the relevant Host. RSRVIN does not guarantee availability.
5.3 Confirmations, updates, and cancellations are communicated via in-app messages and/or email. By using the Reservation Services or Event Booking Services, you consent to receiving such communications.
5.4 Full details on how reservations, ticket purchases, payments, no-show policies, and refunds work are set out in our Purchase Policy.
6. RSRVIN as Disclosed Commercial Agent
6.1 Where you purchase a ticket through the Platform, RSRVIN acts exclusively as a disclosed commercial agent on behalf of the relevant Event Organiser. The contract of purchase is formed directly between you and the Event Organiser. RSRVIN is not a party to that contract.
6.2 Each Event Organiser is solely responsible for their event, including its content, operation, safety, cancellation policy, and refund policy, except where otherwise required by applicable law. RSRVIN does not guarantee the performance, quality, or availability of any event.
6.3 For venue reservations, RSRVIN facilitates the reservation as an intermediary. The arrangement is directly between you and the Venue Owner. RSRVIN is not a party to that arrangement.
6.4 Any complaint or dispute relating to the quality, safety, or delivery of a Host's services must be raised directly with the relevant Host. RSRVIN is not liable for the acts or omissions of any Host.
7. Acceptable Use
7.1 You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:
(a) use any automated system, robot, spider, scraper, or other device to access, copy, or monitor any part of the Platform without our written authorisation;
(b) take any action that imposes a disproportionate or unreasonable load on our infrastructure;
(c) use any software or device that interferes with the functionality of the Platform;
(d) incorporate any part of the Platform or its content into any product or service provided to a third party;
(e) reverse engineer, decompile, or attempt to obtain the source code of the Platform;
(f) modify the Platform or create derivative works from it;
(g) remove or obscure any proprietary notices on the Platform;
(h) use the Platform for any illegal purpose or in violation of any applicable law or regulation; or
(i) publicly disclose performance data about the Platform for competitive analysis or benchmarking without our consent.
7.2 You agree to use the Reservation Services and Event Booking Services only to make genuine reservations or purchase tickets for your own personal use. You must not book more than one reservation or ticket for the same timeslot for personal use. Resale or attempted resale of reservations, tickets, or waitlist spots is prohibited and may result in cancellation of your bookings and termination of your account.
8. Reviews, Comments, and Other User Content
8.1 The Platform may permit you to submit content such as reviews, ratings, comments, photos, and other materials ('User Content'). User Content must not be illegal, threatening, defamatory, obscene, infringing of third-party rights, or otherwise objectionable. It should be unbiased and accurate.
8.2 You must not submit User Content under a false identity, impersonate any person or entity, or mislead as to its origin. Your name and profile photo may be displayed publicly alongside your User Content.
8.3 By submitting User Content, you grant RSRVIN a non-exclusive, perpetual, royalty-free, irrevocable, worldwide, sublicensable licence to use, reproduce, adapt, publish, translate, distribute, and display such content in any media, for the purpose of operating and promoting the Platform.
8.4 You represent and warrant that you own or have all necessary rights to submit your User Content and that its use by RSRVIN will not infringe any third-party rights or violate any applicable law.
8.5 RSRVIN takes no responsibility for User Content submitted by you or any other user. RSRVIN reserves the right, but has no obligation, to monitor, edit, or remove User Content that violates these Terms.
9. Intellectual Property
9.1 All intellectual property rights in the Platform and its content — including text, graphics, logos, software, and data — are owned by RSRVIN or our licensors. Nothing in these Terms grants you any rights in the Platform other than as strictly necessary for your permitted use under these Terms.
9.2 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the RSRVIN mobile application, in object code form only, on your compatible device, solely for the purposes described in these Terms.
9.3 You may not reproduce, redistribute, modify, or create derivative works from any part of the Platform or its content without our prior written consent.
10. Privacy and Communications
10.1 Our Privacy Policy (https://info.rsrvin.com/privacypolicy) explains how we collect, use, and protect your personal data. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.
10.2 We may communicate with you via email, SMS, or push notifications in accordance with our Privacy Policy and your preferences.
11. Third-Party Websites and Services
11.1 The Platform may contain links to third-party websites or services. We are not responsible for their content, accuracy, or availability, and such links do not imply any endorsement.
11.2 If you access the Platform via Apple iOS, Android, Microsoft Windows, or other third-party platforms, your use is also subject to the relevant platform's own terms of service. Those third parties are not parties to these Terms and are not responsible for the Platform.
12. Disclaimer of Warranties
12.1 The Platform is provided on an 'as is' and 'as available' basis. To the maximum extent permitted by applicable law, RSRVIN makes no representations or warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
12.2 We do not warrant that the Platform will be uninterrupted, error-free, or free from harmful components. You are responsible for implementing appropriate security measures on your own device.
12.3 Reservation details you select — including date, time, and seating — are subject to availability and are not guaranteed. Hosts may make operational changes to reservations and will notify you where possible. Hosts reserve the right to reject any reservation, in which case you will be notified.
12.4 The foregoing disclaimers apply to the maximum extent permitted by applicable law. You may have additional statutory rights under Cyprus or EU law that cannot be excluded.
13. Limitation of Liability
13.1 To the maximum extent permitted by applicable Cyprus and EU law, RSRVIN and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage arising out of or in connection with:
(a) your use of, or inability to use, the Platform;
(b) any content on the Platform, including User Content;
(c) the acts or omissions of any Host, including the quality, safety, or delivery of any event or venue experience;
(d) any payment transaction made through the Platform; or
(e) any event outside our reasonable control.
13.2 Nothing in these Terms excludes or limits RSRVIN's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded under applicable EU or Cyprus law.
13.3 Where RSRVIN's liability cannot be excluded by law and is not otherwise limited by these Terms, our total aggregate liability to you shall not exceed €50.
13.4 You and RSRVIN agree that the disclaimers, exclusions, and limitations in this clause represent a reasonable allocation of risk and are essential to RSRVIN's ability to make the Platform available on these terms.
14. Your Indemnity
14.1 You agree to indemnify and hold harmless RSRVIN and its affiliates, officers, employees, and agents from and against all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your User Content; (b) your use of the Platform; or (c) your breach of these Terms or any applicable law.
15. Termination
15.1 We may suspend or terminate your access to the Platform at any time, with or without notice, if we believe you are in violation of these Terms or applicable law, or for any other reason at our discretion.
15.2 Upon termination, content stored in your account may be deleted. We have no liability to you for any termination of your access or deletion of your account data.
15.3 You are always free to stop using the Platform. Termination of your account will not affect any rights or obligations that have accrued prior to termination.
16. General
16.1 Variation. We may update these Terms at any time in accordance with clause 2. We will not vary these Terms in a way that reduces your statutory rights under applicable EU or Cyprus law.
16.2 Severance. If any provision of these Terms is found to be unlawful or unenforceable by a court or authority of competent jurisdiction, it will be severed and the remaining provisions will continue in full force and effect.
16.3 Waiver. Failure by us to enforce any provision of these Terms does not constitute a waiver of our right to enforce it at a later time.
16.4 Entire agreement. These Terms, together with the Privacy Policy and Purchase Policy, constitute the entire agreement between you and RSRVIN in respect of your use of the Platform.
16.5 Governing law and jurisdiction. These Terms are governed by the laws of the Republic of Cyprus. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.