Company details. RSRVIN Technologies Ltd (company number 463899) (we and us) is a company registered in the Republic of Cyprus and our registered office is at Pandoras 26, Larnaca, Cyprus. We operate the website https://info.rsrvin.com and the application RSRVIN (both referred to herein as the “platform”).

Contacting us. To contact us, telephone our customer service team at +357 99854207 or email us at [email protected]. How to give us formal notice of any matter under these Terms is set out in clause [16].

Our contract. These terms and conditions (Terms or Contract) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate or which are implied by law, trade custom, practice or course of dealing.

Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

Account Creation. To use the platform, you must register and create an account. During onboarding, you must provide accurate and complete information, including relevant information related to you, your venue, advertising activities or events, email address, and password. Your email address will serve as your login credential.

Data Accuracy: You warrant that all information provided during the onboarding process is true, accurate, current, and complete. You agree to update your information as necessary to maintain its accuracy.

Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities under your account. You agree to notify RSRVIN immediately of any unauthorized use of your account or any other security breach.

Profile Management: Users can manage their profile settings through the Applications, including preferred and current locations.

Onboarding Procedure: The onboarding procedure of your entity on the platform shall be as follows:

1. Information Provision
   1. You shall provide the required information about your entity and the accountable person, as specified in the relevant forms. This can be done digitally on our website or manually through hard copies provided by our Sales team.
   2. The required information varies based on the client category: Venue Owners, Event Organizers, and Advertisers.
2. Acceptance of these Terms
   1. Acceptance of these Terms is mandatory to proceed with the onboarding process.
3. Validation Checks
   1. The provided information will undergo validation checks by our Back Office team.
   2. If the validation is successful, you will be officially registered in our client base, and an account on the platform will be created for you. You will receive an automated Welcome email containing your credentials.
   3. If the validation is unsuccessful, you will receive an email explaining the reasons for the failure to validate your information and the inability to proceed further.
4. Follow-Up and Training
   1. Our Sales team will contact you to schedule a face-to-face meeting and initiate our structured training sessions.
   2. Assistance with the installation and setup of your entity on the platform is also included as part of the onboarding process.

Subject to our right to amend the specification and any other arrangement between you and us which compliments these terms regarding our services, we will supply the following Services to you:

1. Reservation Management System
   1. Provision of a booking system for venue clients, enabling management of reservations.
   2. Automated reservation processing, allowing customers to book by date, time, and seat with real-time updates to the management system.
   3. Calendar and layout views of reservations and seating arrangements.
2. Event Management
   1. Tools for planning and managing events, including ticket issuance and sales.
   2. Real-time event data dashboard for monitoring live event metrics and performance.
3. Customer Engagement
   1. Exposure of venues and events on our platform.
   2. Collection and display of customer reviews and feedback.
   3. Automated push notifications and email reminders for upcoming reservations and events.
4. Marketing and Promotions
   1. Promotion of featured listings and special offers on the platform.
   2. Marketing campaigns by email and/or push notifications
5. Analytics and Reports
   1. Monthly data reports with insights into reservation trends and customer behavior.
   2. Advanced data analysis dashboard with real-time metrics and statistics for informed decision-making.
   3. Marketing campaign live statistics and results.
6. Advertisement Space
   1. Provision of space for the advertisement of venues, events and/or products and services on the platform.
   2. Flexible advertisement duration and audience base with daily pricing based on user reach.
7. Campaign Management
   1. Tools to create, manage, and monitor advertisement campaigns.
   2. Provision of campaign performance metrics.
8. Event Planning and Promotion
   1. Tools for planning and promoting events, including the ability to feature listings.
   2. Access to real-time event data and live performance metrics.
9. Ticket Management
   1. Ticket sale and management system..
   2. Automated ticket issuance and scanning system (QR codes) for seamless event entry.
   3. Exposure of events on the platform.
10. Customer Engagement
    1. Automated notifications and reminders for upcoming events.
    2. Collection of customer feedback and reviews post-event.
11. Analytics and Reports
    1. Detailed event reports providing insights into ticket sales and attendee behavior.
12. Advertisement Space
    1. Provision of space for the advertisement of events and/or products and services on the platform.
    2. Flexible advertisement duration and audience base with daily pricing based on user reach.
13. Campaign Management
    1. Tools to create, manage, and monitor advertisement campaigns.
    2. Access to campaign performance metrics.
14. Advertisement Space
    1. Provision of space for the advertisement of events and/or products and services on the platform.
    2. Flexible advertisement duration and audience base with daily pricing based on user reach.
15. Campaign Management
    1. Tools to create, manage, and monitor advertisement campaigns.
    2. Access to campaign performance metrics.

We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services, and we will notify you in advance of any such amendment.

We warrant you that the Services will be provided using reasonable care and skill.

It is your responsibility to ensure that:

1. the information related to the services you give to users are complete and accurate;
2. you cooperate with us in all matters relating to the Services;
3. you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
4. you prepare your premises for the supply of the Services;
5. you obtain and maintain all necessary licenses, permissions and consents which may be required for the Services before the date on which the Services are to start;
6. you comply with all applicable laws, including health and safety laws;

If our ability to perform the Services is prevented or delayed by any failure by you to fulfill any obligation listed in 5.1 (Your Default):

1. we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under 15 (Termination);
2. we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and
3. it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.

In consideration of us providing the Services you must pay our charges (Charges) in accordance with this clause.

The Charges are the prices quoted on our website or the attachments along the hard-copied registration forms at the time you subscribe to our services or through any distinct arrangement between you and us.

Monthly charges, shall depend on the services package selected by you through our website or the attachments along the hard-copied registration forms.

If you wish to change the scope of the Services after you have subscribed to a package, we will modify the Charges accordingly at a time relevant to the change (after the expiration of your package for downgrades or changes to the frequency and instantly for upgrades with a reduction of the already paid amount).

We use our best efforts to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system.

Our Charges may change from time to time, in which case we will inform you in writing. We reserve the right to increase the Charges on with effect from each renewal date of the services you have subscribed.

RSRVIN holds any sums representing the face value of the ticket on behalf of the Event Organiser and constitutes a debt to the Event Organiser;

We may draw down any additional sums representing RSRVIN fees at any time at our discretion;

All sums due to the Event Organiser relating to the Event will be transferred to the Event Promoter within 7 days from the end date of the scheduled event.

The Event Organiser is responsible for setting its terms and conditions, including a cancellation and refund policy.

If the customer wishes to obtain a refund for a Ticket from the Event Organiser, RSRVIN will forward any such requests to the Event Organiser. RSRVIN shall not be liable to the customer for any refunds.

Payment for the Services is in advance. We will take your first payment upon the completion of the onboarding process and will take subsequent payments monthly in advance.

You can pay for the Services using a debit card or credit card at our payments agent’s terminal using the available option that the agent has at the time.

We will send you an electronic invoice within 7 days of the beginning of the month following payment.

If you fail to make a payment under the Contract by the due date, then, without limiting our remedies under clause 13 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this 8.4 will accrue each day at 4% a year.

We shall each pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.

We agree to grant you a fully paid-up, worldwide, non-exclusive, royalty-free license during the term of the Contract to utilize the deliverables specified in your order (excluding materials provided by you) for the purpose of receiving and using the Services and such deliverables in your business. You may not sub-license, assign or otherwise transfer the rights granted in this 9.2.

You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable license to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.

We will use any personal information you provide to us to:

1. provide the Services;
2. process your payment for the Services; and
3. inform you about similar [products or] services that we provide, but you may stop receiving these at any time by contacting us.

We will process your personal information in accordance with our Privacy Notice which you can find at https://info.rsrvin.com/privacypolicy, the terms of which are incorporated into this Contract.

Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation; and
3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

Subject to 13.2, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

1. loss of profits;
2. loss of sales or business;
3. loss of agreements or contracts;
4. loss of use or corruption of software, data or information;
5. loss of or damage to goodwill; and
6. any indirect or consequential loss.

Subject to 13.2, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 5% of the total Charges paid under the Contract.

We have given commitments as to compliance of the Services with the relevant specifications in 4.1.

Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 6 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by 12.2.

We each may disclose the other's confidential information:

1. to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this 14; and
2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority

Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.

Termination. Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:

1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so;
2. you fail to pay any amount due under the Contract on the due date for payment;
3. you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
4. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
5. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfill your obligations under the Contract has been placed in jeopardy.

Consequences of termination

1. On termination of the Contract you must return all of Our Materials and any deliverables specified in your order which have not been fully paid for. If you fail to do so, then we may enter your premises and take possession of them. Until they have been returned, you will be solely responsible for their safekeeping and must not use them for any purpose unconnected with the Contract.
2. Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

Survival. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

1. we will contact you as soon as reasonably possible to notify you; and
2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.

You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Services up to the date of the occurrence of the Event Outside Our Control.

You must not attempt to procure services that are competitive with the Services from any of our directors, employees or consultants, whether as an employee or on a freelance basis, during the period that we are providing the Services to you.

When we refer to "in writing" in these Terms, this includes email.

Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

A notice or other communication is deemed to have been received:

1. if delivered personally, on signature of a delivery receipt;
2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
3. if sent by email, at 9.00 am the next working day after transmission.

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.

Assignment and transfer

1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.
2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorized representatives).

Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.