RSRVIN Terms and Conditions of Service

Last updated: June 2026

AGREED TERMS

Your attention is particularly drawn to the provisions of clause 12 (Limitation of Liability).

1. About Us

1.1 Company details. RSRVIN Technologies Ltd (company number HE 463899) (we, us and our) is a company registered in the Republic of Cyprus and our registered office is at Pandoras 26, Larnaca, 6042, Cyprus. We operate the website https://info.rsrvin.com and the application RSRVIN at https://www.rsrvin.com (both referred to herein as the "Platform").

1.2 Contacting us. To contact us, email our customer service team at [email protected]. How to give us formal notice of any matter under these Terms is set out in clause 16.

2. Our Contract With You

2.1 Our contract. These Terms and Conditions (Terms or Contract) apply to the order by you and supply of Services by us to you. They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.2 Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty that is not set out in the Contract.

2.3 Electronic acceptance. These Terms are accepted electronically during the onboarding process. Acceptance is completed in two steps: (a) the person completing onboarding confirms acceptance by ticking a checkbox stating "I have read and agree with the Terms and Privacy Policy"; and (b) acceptance is then verified by a one-time password (OTP) sent to the mobile number registered on the account. Completion of both steps constitutes a valid and binding electronic signature for the purposes of Regulation (EU) No 910/2014 (eIDAS). The person completing onboarding represents and warrants that they are duly authorised to enter into this Contract on behalf of the entity they represent. RSRVIN will retain a timestamped record of each acceptance, including the account, the version of the Terms accepted, and the verification event.

3. Account Creation

3.1 Registration. To use the Platform, you must register and create an account. During onboarding, you must provide accurate and complete information, including information related to you, your venue, advertising activities or events, your email address, and a password. Your email address will serve as your login credential.

3.2 Data accuracy. You warrant that all information provided during the onboarding process is true, accurate, current and complete. You agree to update your information as necessary to maintain its accuracy.

3.3 Account security. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities conducted under your account. You agree to notify RSRVIN immediately of any unauthorised use of your account or any other security breach.

3.4 Profile management. You can manage your profile settings through the Platform, including details relating to your venue, events, and contact information.

3.5 Onboarding procedure. The onboarding procedure shall be as follows:

(a) Information provision. You shall provide all required information regarding your entity and the accountable person, as requested during the online registration process on our website. The required information varies based on your client category: Venue Owner, Event Organiser, or Advertiser.

(b) Acceptance of Terms. Acceptance of these Terms is mandatory to proceed with onboarding.

(c) Validation checks. The information provided will undergo validation checks by our Back Office team. If validation is successful, you will be officially registered and an account will be created for you; you will receive an automated Welcome email containing your credentials. If validation is unsuccessful, you will receive an email explaining the reasons for the failure and the inability to proceed further.

(d) Follow-up and training. Our Sales team will contact you to schedule a meeting and initiate structured training sessions. Assistance with the installation and setup of your entity on the Platform is included as part of the onboarding process.

4. Our Services

Subject to our right to amend the service specifications under clause 4.5, and to any additional agreement between you and us that supplements these Terms, we provide a cloud-based Platform offering the Services described in this clause 4. The Services available to you depend on your role — Venue Owner, Event Organiser, or Advertiser — your subscription plan, and any other applicable commercial arrangements.

4.1 Services for Venue Owners

The following Services are available to Venue Owners who use the Platform to manage reservations and bookings:

(a) Reservation and Booking Management

• Provision of an online booking and reservation system enabling customers to make reservations by date, time, and seat, where applicable.
• Automated reservation processing with real-time updates.
• Calendar, layout, and seating views for reservation management.

(b) Customer Engagement

• Exposure of venue listings on the Platform.
• Collection and display of customer reviews and feedback.
• Automated push notifications and email communications, including reminders for upcoming reservations.

(c) Analytics and Reporting

• Periodic reports providing insights into reservations, customer behaviour, and platform usage.
• Real-time analytics dashboards with key metrics and statistical data.

4.2 Services for Event Organisers

The following Services are available to Event Organisers who use the Platform to plan, manage, and sell tickets for events:

(a) Event Planning and Management

• Tools for planning, managing, and promoting events.
• Ticket issuance and sales functionality.
• Automated ticket generation and QR-code scanning for event entry.
• Real-time dashboards displaying live event data, metrics, and performance indicators.

(b) Customer Engagement

• Exposure of event listings on the Platform.
• Collection and display of customer reviews and feedback.
• Automated push notifications and email communications, including reminders for upcoming events.

(c) Analytics and Reporting

• Periodic reports providing insights into ticket sales, customer behaviour, and platform usage.
• Real-time analytics dashboards with key metrics and statistical data.

4.3 Services for Advertisers

The following Services are available to Advertisers (including Venue Owners and Event Organisers using advertising features):

(a) Marketing, Promotions, and Advertising

• Promotion of featured listings, events, and special offers on the Platform.
• Execution of marketing campaigns via email and/or push notifications.
• Provision of advertising space for venues, events, products, and/or services.
• Flexible advertising duration and audience targeting, with pricing based on reach or campaign parameters.
• Tools to create, manage, and monitor marketing and advertising campaigns.
• Access to live campaign statistics, performance metrics, and results.

(b) Analytics and Reporting

• Reporting on marketing and advertising campaign performance.

4.4 General

4.5 We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services. We will notify you in advance of any such amendment.

4.6 We warrant that the Services will be provided using reasonable care and skill.

5. RSRVIN as Disclosed Commercial Agent

5.1 Where RSRVIN facilitates the sale of tickets on the Platform, RSRVIN acts exclusively as a disclosed commercial agent on behalf of the relevant Event Organiser. The contract for the purchase of any ticket is formed directly between the customer and the Event Organiser. RSRVIN is not a party to that contract.

5.2 The Event Organiser is solely responsible for the event, including its content, operation, safety, cancellation policy, and refund policy, except where otherwise required by applicable law.

5.3 RSRVIN does not guarantee the performance, quality, or availability of any event. Any liability to customers arising from an event — including cancellations, changes, or a failure to deliver — rests with the Event Organiser, except to the extent that applicable law provides otherwise.

5.4 The Event Organiser must ensure that its own terms and conditions, including its cancellation and refund policy, are clearly communicated to customers at the point of purchase. RSRVIN may display such terms on the Platform as provided by the Event Organiser.

5.5 Holding and disbursement of ticket proceeds. RSRVIN holds any sums representing the face value of tickets on behalf of the Event Organiser, and such sums constitute a debt to the Event Organiser. RSRVIN may draw down any additional sums representing RSRVIN's service fees at any time at its discretion. All sums due to the Event Organiser in relation to an event will be transferred to the Event Organiser within 7 days from the end date of the scheduled event.

5.6 Refunds. Any refund to a customer may only be processed on the express written instruction of the Event Organiser. RSRVIN shall not be liable to any customer in connection with any refund, whether or not a refund is ultimately issued. The Event Organiser remains solely responsible for its refund decisions and for compliance with applicable law.

6. Your Obligations

6.1 General obligations. It is your responsibility to ensure that:

(a) the information related to the services you provide to users is complete and accurate;

(b) you cooperate with us in all matters relating to the Services;

(c) you provide us with such information and materials as we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

(d) you obtain and maintain all necessary licences, permissions and consents required for the Services before the date on which the Services are to start;

(e) you comply with all applicable laws, including health and safety laws and applicable data protection legislation.

6.2 Additional obligations for Event Organisers. In addition to the general obligations in clause 6.1, if you are an Event Organiser you must:

(a) ensure that all event details published on the Platform are accurate, up to date, and compliant with applicable laws;

(b) maintain a clear and lawful cancellation and refund policy and ensure it is communicated to customers at the point of purchase;

(c) promptly review any refund requests forwarded to you by RSRVIN and provide RSRVIN with a clear written instruction to approve or reject each such request; and

(d) comply with all applicable consumer protection, ticketing, and event safety legislation.

6.3 Additional obligations for Venue Owners. In addition to the general obligations in clause 6.1, if you are a Venue Owner you must:

(a) ensure that all venue information and reservation availability published on the Platform is accurate and kept up to date;

(b) prepare your premises appropriately for the supply of the Services; and

(c) honour reservations made through the Platform in accordance with the information displayed to customers.

6.4 Your Default. If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation in this clause 6:

(a) we will be entitled to suspend performance of the Services until you remedy the default, and to rely on that default to relieve us from performance of the Services, to the extent it prevents or delays such performance. In certain circumstances your default may entitle us to terminate the Contract under clause 13;

(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and

(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from your default.

7. Charges

7.1 The charges payable for the Services (Charges) vary by client category and are described in general terms below. Full pricing details are available at https://info.rsrvin.com. In all cases, the Charges applicable to you are those set out on our website at the relevant time, as specified in any applicable Schedule, or as otherwise agreed in writing between you and us.

(a) Venue Owners pay a recurring subscription fee based on the package selected. Current packages and pricing are listed on our website.

(b) Event Organisers do not pay a direct subscription fee. RSRVIN's remuneration is collected as a service fee applied to ticket transactions made by customers, as set out on our website or in any applicable Schedule.

(c) Advertisers are charged based on campaign parameters. Pricing is dynamically calculated and details are available on our website.

7.2 Where a Schedule has been agreed or where specific terms have been agreed in writing, those terms shall govern to the extent they are inconsistent with the general pricing published on our website.

7.3 If you wish to change the scope of the Services after subscribing, we will modify the Charges accordingly: downgrades or changes to frequency take effect after the expiration of your current package; upgrades take effect immediately with a pro-rata reduction of the amount already paid.

7.4 We use our best efforts to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system.

7.5 Our Charges may change from time to time, in which case we will notify you in writing. We reserve the right to increase the Charges with effect from each renewal date of the services you have subscribed to.

8. How to Pay

8.1 Where Charges are payable by you directly, payment is in advance. We will take your first payment upon the completion of the onboarding process and subsequent payments monthly in advance. Where RSRVIN's fees are collected from customers (as in the case of ticket service fees), payment will be settled in accordance with clause 5.5.

8.2 You can pay for the Services using a debit card or credit card at our payments agent's terminal using the available option that the agent has at the time.

8.3 We will send you an electronic invoice within 7 days of the beginning of the month following payment.

8.4 If you fail to make a payment by the due date, without limiting our remedies under clause 13, you will owe interest on the overdue sum from the due date until payment, whether before or after judgment. Interest will accrue each day at 4% per annum.

8.5 We shall each pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

9. Intellectual Property Rights

9.1 All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.

9.2 We grant you a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to utilise the deliverables specified in your order (excluding materials provided by you) for the purpose of receiving and using the Services in your business. You may not sub-licence, assign or otherwise transfer the rights granted in this clause 9.2.

9.3 You grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.

10. Data Protection

10.1 Roles. For the purposes of applicable data protection legislation (including, where applicable, the EU General Data Protection Regulation (EU) 2016/679 (GDPR) and any national implementing legislation):

(a) You, as a Venue Owner or Event Organiser, are the Data Controller in respect of the personal data of your guests and customers collected through the Platform.

(b) RSRVIN acts as a Data Processor on your behalf in respect of such personal data, processing it only in accordance with your documented instructions and the terms of this clause 10.

10.2 RSRVIN's own marketing. RSRVIN may collect and use personal data of guests and customers for its own marketing purposes (including newsletters and promotional communications) only where the relevant individual has provided their explicit, freely given, and informed consent to receive such communications from RSRVIN. In such cases, RSRVIN acts as an independent Data Controller solely in respect of that processing.

10.3 Provision of guest data to you. RSRVIN will make available to you the personal data of all guests and customers who have made a reservation or purchased a ticket through your listing on the Platform, to enable you to manage your reservations, events, and your relationship with your customers.

10.4 Your use of guest data. You acknowledge and agree that:

(a) You may only use guest data provided by RSRVIN for direct marketing purposes in respect of guests who have specifically opted in to receive marketing communications from you — that is, guests who have subscribed to or opted in to your venue or event in particular.

(b) The fact that RSRVIN provides you with data relating to all your guests does not, in itself, constitute a lawful basis for marketing to those guests. It is your sole responsibility to ensure that you have a valid legal basis under applicable data protection law before sending any marketing communications to any individual.

(c) You shall maintain appropriate records of consents obtained from your guests and shall be able to demonstrate compliance with applicable data protection law upon request.

(d) You are solely responsible for ensuring that your use of guest data complies with all applicable data protection legislation, including the GDPR and any other applicable national or regional data protection laws. RSRVIN accepts no liability for any breach of data protection law arising from your use of guest data.

10.5 RSRVIN's data processing obligations. To the extent that RSRVIN processes personal data on your behalf as a Data Processor, RSRVIN shall:

(a) process such personal data only on your documented instructions, unless required to do otherwise by applicable law;

(b) implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk;

(c) not engage sub-processors without your prior written authorisation (whether general or specific), and ensure that equivalent data protection obligations are imposed on any sub-processor;

(d) assist you, to the extent reasonably practicable, in responding to requests from data subjects exercising their rights under applicable data protection law; and

(e) notify you without undue delay upon becoming aware of a personal data breach affecting your guests' data.

10.6 RSRVIN's use of your personal information. We will use personal information you provide to us as a business client to:

(a) provide the Services;

(b) process your payment for the Services; and

(c) inform you about similar services that we provide. You may opt out at any time by contacting us.

10.7 Privacy Notice. We will process all personal information in accordance with our Privacy Notice, available at https://info.rsrvin.com/privacypolicy, the terms of which are incorporated into this Contract.

11. Confidentiality

11.1 We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by clause 11.2.

11.2 We each may disclose the other's confidential information:

(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract, provided we ensure that such persons comply with this clause 11; and

(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

11.3 Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.

12. Limitation of Liability

YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

12.1 Unlimited liability. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation; and

(c) breach of any implied term as to title or quiet possession under applicable Cyprus law, including under the Sale of Goods Law (Cap. 267) and the Contract Law (Cap. 149).

12.2 Excluded losses. Subject to clause 12.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) loss of profits;

(b) loss of sales or business;

(c) loss of agreements or contracts;

(d) loss of use or corruption of software, data or information;

(e) loss of or damage to goodwill; and

(f) any indirect or consequential loss.

12.3 Cap on liability. Subject to clause 12.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 5% of the total Charges paid under the Contract.

12.4 We have given commitments as to compliance of the Services with the relevant specifications in clause 4.6.

12.5 Notice of claims. Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 6 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

13. Termination

13.1 Termination by us. Without limiting any of our other rights, we may suspend the performance of the Services or terminate the Contract with immediate effect by giving written notice to you if:

(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of being notified in writing to do so;

(b) you fail to pay any amount due under the Contract on the due date for payment;

(c) you take any step or action in connection with entering receivership, provisional liquidation, or any scheme of arrangement or composition with your creditors (other than in relation to a solvent restructuring) under the Companies Law (Cap. 113) of Cyprus or any other applicable insolvency legislation, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver or administrator appointed over any of your assets, or ceasing to carry on business;

(d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or

(e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

13.2 Consequences of termination. On termination of the Contract you must return all of our materials and any deliverables specified in your order which have not been fully paid for. If you fail to do so, we may enter your premises and take possession of them. Until they have been returned, you will be solely responsible for their safekeeping and must not use them for any purpose unconnected with the Contract.

13.3 Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

13.4 Survival. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

14. Events Outside Our Control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

14.2 If an Event Outside Our Control takes place that affects the performance of our obligations:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.

14.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, we will refund the price you have paid, less the charges reasonably and actually incurred by us in performing the Services up to the date of the occurrence of the Event Outside Our Control.

15. Non-Solicitation

15.1 You must not attempt to procure services that are competitive with the Services from any of our directors, employees or consultants, whether as an employee or on a freelance basis, during the period that we are providing the Services to you.

16. Communications Between Us

16.1 When we refer to "in writing" in these Terms, this includes email.

16.2 Any notice or other communication given under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

16.3 A notice or other communication is deemed to have been received:

(a) if delivered personally, on signature of a delivery receipt;

(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or

(c) if sent by email, at 9.00 am the next working day after transmission.

16.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

16.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.

17. General

17.1 Assignment and transfer.

(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.

(b) You may only assign or transfer your rights or obligations under the Contract to another person if we agree in writing.

17.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

17.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

17.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

17.6 Governing law and jurisdiction. The Contract is governed by the laws of the Republic of Cyprus and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the courts of the Republic of Cyprus.